Privacy Policy
Last updated: May 13, 2026
Aleyos Biotechnology respects customer privacy and processes personal information only for account access, checkout, payment confirmation, shipping, customer support, fraud prevention, site security, and legal compliance.
Information We Collect
When customers visit our website, create an account, place an order, join a wishlist, contact support, or complete checkout, we may collect information such as name, email address, billing address, shipping address, phone number, order details, payment status, IP address, browser information, account login details, and customer support messages.
How We Use Information
We use customer information to process orders, provide account access, confirm payments, arrange shipping, send order updates, respond to support requests, prevent fraud, protect the website, improve the shopping experience, and comply with applicable legal obligations.
WooCommerce Orders and Accounts
Our store uses WooCommerce to manage products, carts, checkout, customer accounts, orders, addresses, and order history. Customers may view and update account information through the My Account area. Order information may be retained for customer service, accounting, fraud prevention, and legal compliance.
Payments
Payment information may be processed by third-party payment providers. We do not store full payment credentials on our website. Payment providers may receive information required to process or support a payment, such as order total, billing details, payment status, and transaction reference information.
Wishlist
If customers use the wishlist feature, the website may store selected products, wishlist preferences, account information, and browser session information so customers can save and revisit products.
Cookies and Similar Technologies
We use cookies and similar technologies to support account login, cart functionality, checkout, wishlist features, fraud prevention, analytics, security, and site performance. Customers can control cookies through their browser settings, but disabling cookies may affect cart, checkout, login, and account functions.
Security and Fraud Prevention
We use security tools, firewall services, server logs, and performance services to help protect the website from unauthorized access, spam, fraud, malware, and abuse. These tools may process IP addresses, browser data, request URLs, login attempts, and security event logs.
Shipping and Customer Support
We use order and shipping information to prepare packages, communicate order status, respond to customer questions, and resolve delivery or support issues. Shipping carriers or service providers may receive the information required to complete delivery.
Data Sharing
We do not sell customer personal information. We may share necessary information with service providers that help operate the store, including hosting providers, payment processors, shipping providers, security providers, analytics providers, and email or customer support tools. These providers are expected to use information only as needed to provide their services.
Data Retention
We retain customer information only as long as needed for order processing, customer support, account management, fraud prevention, accounting, legal compliance, and business recordkeeping. Customers may request access, correction, or deletion of personal information where applicable by contacting us.
Customer Rights
Depending on the customer location and applicable law, customers may have the right to request access to personal information, request correction, request deletion, object to certain processing, or request a copy of stored personal data. Some information may need to be retained when required for legal, accounting, security, or fraud prevention purposes.
Children’s Privacy
Our website is not directed to children. We do not knowingly collect personal information from children. Customers must use the website only in accordance with applicable local laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, technical, or regulatory changes. The updated version will be posted on this page with a revised update date.
Contact
For privacy-related questions or requests, please contact us through the customer support contact method provided on this website.